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I’m invisible to most clients, but that’s the way it should be. I’m basically the person who puts in place the systems that allow a virtual firm like ours to work collaboratively. I also enable the firm’s technophobes (of which there are several, but I’m naming no names!) to function. I try to keep everyone up-to-date with new technology – with tips to make best use of it too – and I deal with the crises that inevitably arise when a document goes missing or a laptop mysteriously refuses to work. If I have learned one thing from my many years in the computer industry, it is that you rarely hit the same problem twice, but my 20+ years’ experience in software development and support do mean that I have developed a sixth sense for solving IT related issues.
I have also been involved in client projects such as the Oxford Colleges Benchmarking Study where my combination of mathematical and computing skills have come in extremely useful, and I have recently been developing an easy to use database system for clients who are just starting out in fundraising.